Payment

*Dry cleaning is recommended for the first wash for all clothing.
*Product with dark colors or denim may cause staining, therefore please make sure to wash separately from other products.
*There is a risk of shrinkage and deformation, so please avoid using dryer or clothing managing tools as much as possible.
*All clothing is notified with washing methods and precautions, therefore please note that damage or deformation caused by washing and management through methods other than the specified cannot be repaired, exchanged, or returned.

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 3 - 7 days
• *The color of the product may vary depending on the user’s device and monitor resolution.
  *Size is based on the cross-section (cm) and there may be a difference of 1~2 cm depending on the measurement method.
  *Even the same product type may vary in size due to the fabric shrinkage that occurs during the dyeing process.
  *There may be slight difference between shades when re-ordering due to the fabric dye process.
  *Due to the nature of the fabric, there may be miscellaneous threads and clumps.
  *Details such as washing and etc. may vary depending on the product. Threads, chalk stain, wrinkle, marbling pattern on buttons are not considered defects.

Returns & Exchanges

1. Address for returns and exchanges:
- [14055] 경기도 안양시 동안구 부림로188번길 8 (관양동) 청용아카데미 D동 1층 페미니크 (주차장쪽 뒷문사용)

2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.